Q. Can I buy Plants from you?
A: We are a trade-only business. To qualify as a Registered Customer your business must be within the landscape, horticultural, development, social services, local government and retail/wholesale nursery industries.
As we are a not-for profit business active within the local community we do have an Annual Open Day to the Public (where wholesale prices are offered to the general public) on the third or fourth Saturday in October. Please check our calendar of events closer to this date.
Q. Where is BRITE Plants Located?
Q. What is Brite Plants trading hours?
A. Brite Plants trading hours are 8.30am – 4.30pm Monday to Friday. Please note that we are not open on Weekends
Q. What are your terms of payment?
For non-account customers:
Payment must be made prior to delivery or pick up of plants (EFT Prefered) .
For Account customers:
First delivery must be COD unless a previous arrangement has been made.
30 day credit from invoice date
Credit limits apply and Brite Services reserves the right to alter credit limit without notice
A $30 Fee is payable by the customer if a cheque is dishonoured
Do you Deliver?
A. Free delivery within metropolitan Melbourne for orders of 150 (or more) x 14cm potted varieties. Orders outside metropolitan Melbourne will incur and delivery fee (Please call us on 03 9309 5111 to enquire about our delivery fees). We are happy to provide a delivery quote.
Q. Which Areas Do you deliver to?
A. We deliver to all Metropolitan Melbourne regions and the greater Geelong area.
We use Van Berkyl's or Rangeview Transport companies for plant deliveries in regional Victoria, South Australia and Southern NSW. Please note that all delivery costs are forwarded to the customer so it is beneficial to have an account with either one of these two companies. It is important to check to see which company provides delivery services to your area.
Please note that we are currently not able to deliver to Tasmania, Western Australia, Northern NSW and Queensland.
Q. Can I set up a trade account with your business?
A. Yes. All first orders must be paid for by cash or card.
After your first order we can provide you with a 30 day credit application form. We require this form to be completed and then submitted to us.
We will check credit references and let you know once your credit application has been approved.
Please Note that our credit terms are strictly 30 days from the date of purchase.
Q. Do your plant prices include GST?
A. All plant prices listed on our website or on our monthly stocklists are inclusive of GST
Q. Do you provide Contract growing services?
A. Yes. We can contract grow for orders up to 5000 plants (14cm potted varieties). Please contact our team to discuss contract growing options
We can also contract grow potted herbs, ferns and succulents in 10cm pots.
Q. Can you suggest suitable plant substitute varieties if the plant that I'm looking for is not available?
A. Yes we can. Our staff are able to suggest possible alternatives to plant varieties not currently available.
Please note that some councils provide strict guidelines for planting in new houses or development (i.e. plants that are indigenous to the region). Please check with local authorities to see if suitable substitutes will be accepted prior to plant purchases.
Q. What type of plants do you sell?
A. We supply over 200 different varieties of Australian native and exotic grasses, shrubs, trees, ground covers, landscape lines, edging, screening and fruit trees.
Do you provide plant quotations?
We can provide written plant quotations from landscape plans as well as over the phone or by email. Our plant quotes are valid for 30 days and are subject to the seasonal availability of plants. Terms and conditions may change without notice.
What is your return and exchange policy?
A: Brite Plants will not be liable for plant shortages and plant damage unless a customer notifies Brite Plants staff within 48 hours of inspection of goods/delivery/ plant pickup. The customer is required to specify the plant shortage or damage otherwise the customer is deemed to have accepted the goods in good faith.
Brite Plants reserves the right to inspect the plants and investigate the grounds of the complaint.
Please select plants wisely as we will not accept returned plants if you simply have a change of mind.
Brite Plants reserves the right to either issue a replacement, claim for credit or a full refund
We will not accept any plants that have been returned in a damaged state (including removal of labels/stickers) and cannot accept any plants that have been replanted in foreign potting media ( due to plant hygiene concerns)