Trading Terms & Conditions
Wholesale Pricing Conditions
Wholesale Prices apply to businesses within the following areas:
- Landscape/ Horticultural Industry
- Development/ Building Industry
- Local, State & Federal Government agencies
- Retail/ Wholesale nurseries
- ABN holders
- Schools, Community Groups and other Not for Profit Organisations
For all other customers - RETAIL PRICES WILL APPLY
Plant Pricing / Plant Quoting Information
-All prices mentioned on our website are inclusive of GST
- All plant quotes supplied to our customer are valid for 30 days from the date supplied.
- Our 14cm pot plant pricing incentive is valid for full priced 14cm potted plant varieties only.
Non-account Customers: Payment must be made prior to delivery or collection of plants (EFT Preferred)
Account Customers: COD or prior payment for first delivery and all transactions until a credit check is completed by Brite Plants (Approximately 2 weeks). All payments after credit approval are to be made within 30 days from company invoice date.
Credit limits are set by Brite Plants and may be altered without notice.
All payments by cheque are not deemed to have been made until the cheque has cleared. A $30 fee shall be charged to the customers if the cheque is dishonoured.
If a customer is having difficulty paying an amount owed, we would encourage you to contact us immediately to organise a payment plan. Brite Plants reserves the right to reject a payment plan that is not beneficial to our interests.
Brite Plants reserves the right to charge the customer interest on outstanding amounts owed pursuant to the Penalty Interest Rates Act 1983 (Vic).
Brite Plants reserves the right to engage the services of a debt collection agency to pursue amounts owed by a customer. Such action may have a negative impact on a customers credit rating.
Brite Plants reserves the right to suspend future plant supply to a customer that cannot meet payments.
Returns & Exchanges
Brite Plants staff endeavour to make sure that all plant stock is supplied to customers in the best possible condition. Should any part of your order not meet our usual high standards we require customers inform us within 48 hours of receiving their order.
Brite Plants will not be responsible for shortages, plant damage or non-compliance after 48 hours from delivery date. Furthermore Brite Plants accepts no liability for financial losses (direct or indirect) suffered by the customer or a third party once a customer acknowledges that they are satisfied with the goods received.
Brite Plants reserves the right to inspect goods that are subject of a complaint in order to investigate the validity of claims.
Brite Plants reserves the right to replace goods, offer a complete refund or issue the customer with a credit note should a complaint be justified.
Brite Plants will not accept the return of plants that have been damaged or altered. Returned plants will not be accepted if they have been potted in foreign media or soil (for plant hygiene reasons). The customer agrees that they are to keep plants subject to a complaint in a healthy condition prior to pickup .
Brite Plants reserves the right to deliver plants at their discretion. All delivery costs are inclusive of GST.
Should a customer request a delivery, the customer must allow reasonable access to the delivery site.
Brite Plants may (or may not) charge for delivery of plants depending on individual order circumstances
Upon receipt of plants, customers will be provided with a delivery docket. The customer must sign for plants. This will constitute proof of delivery of goods.
Brite Plants reserves the right to organise plant deliveries at their convenience (with consultation from the customer)
For interstate or Regional Victoria deliveries, Brite Plants recommends the use of plant transport carriers (Van Berkel & Rangeview Transport). The customer will be responsible for all freight costs for regional Victoria and interstate deliveries. We recommend setting up an account with such transport companies if you intend to receive plants from us in such locations.
To view service areas for Van Berkel Plant Transport visit
To view service areas for Rangeview Transport visit