Brite Institute is committed to providing a fair and impartial appeal and complaint resolution processes.
Brite Institute’s Managers, Trainers and staff are always happy to assist you. If you have a situation you are concerned about, or you would like to appeal an assessment decision, we would encourage you to approach your trainer in the first instance. We will try to resolve the issue in this informal manner.
If you are not happy with this approach, or if you feel strongly that you would like to make a formal complaint, then we encourage you to follow the formal process. You can lodge your complaint here, or feel free to contact us on 03 9301 7300.